Feedback

Patient feedback and Patient Rights

We aim to offer you an excellent service. If there is any way you feel we can improve our services please pass on any suggestions via our suggestion box located in the waiting room, or you can email the Practice Manager at practicemanager@mandalayfamilyclinic.com.au or verbally.

We take your concerns seriously and endeavour to take on all feedback to help better serve our patients.

However, if you wish to take this matter further and feel the need to discuss the matter outside the surgery, the patients are entitled to forward their complaint to:

 

Health Care Complaints Commission
Health Services Commission
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 03 8604 5200/ 1300 582 113
Email: hcc@hcc.vic.gov.au